NWW Customer Services
A fast and adequate customer service is the core of your organization. As our employees are highly trained and very experienced, Moneypenny is able to realize a unique high quality of work. This also enables us to deliver more complex tasks than regular call centers. In addition our working method based on the New Way of Working will ultimately lead to a considerable reduction of your costs.
Time and again we together with our co-workers are proving that customer contact is a specialized job. Nuon, Postbus 51 and the CAK represent a few of our customers. Please click here for more practical examples.
Moneypenny offers two solutions for a streamlined customers service: a flexible deployment of individual co-workers and teams, and the implementation of the NWW into our own customer contact center. Following you will read more on these solutions.
Flexible deployment of individual medewerkers and teams
Moneypenny is your partner for the handling of inbound telephone- and/or email traffic, the handling of complaints and the updating and replenishing of address files. We take on both small and large projects, structurally as well as on an ad-hoc basis in order to deal with peaks or backlogs.
We always start from the principles of the New Way of Working when carrying out such orders. If the work is performed at a principal’s office, we use self- scheduling for our co-workers. We prefer to work with a home-based contact center concept, whereby our workers use your system while working from home or our own ICT-infrastructure. In both cases we can either deploy individual co-workers on hourly rates or have them work in teams whereby Moneypenny takes over the management and if desired, the account is settled on piece work basis.
Implementation of the NWW into your own customer contact center
Customer service performed by workers from home? It has various advantages such as a lower absence through illness and a lower job turnover. However, the implementation of a working from home concept into a contact center will raise many questions. As an expert in the New World of Work we shall assist you to structurally benefit from the advantages of this New Way of Working. Click here for more information.